Trust AI agents with real work. Keep every action on the record.
Governance, security, and simulation come built in, so agents can take on the jobs you couldn’t hand them before. Private models trained on your best runs cut repeat-work costs by up to 60% at scale.
Before, during, and after execution
Every agent action is authorized, contained, and checked.
Before execution, Record establishes who the agent acts for and what it may do. During it, policy holds at every tool call and inside the runtime. After it, detectors check the outcome, and anything that went wrong becomes an owned issue and a test for the next release.
Move a claim from review to payment without losing control.
Allowed work runs. Anything else is stopped and opened as an owned issue.
The agent works. The operating model around it does not.
Enterprises do not need another pilot. They need an operating model that can give agents real authority without giving up ownership, runtime control, or proof.
No identity means no safe production access.
Shared service accounts and borrowed user tokens cannot separate the agent, its sponsor, and the authority granted for one task.
Identity & accountabilityWhen an agent fails, there is no one to page.
Approvals, exceptions, incidents, and remediation cannot reliably return to an accountable business and technical owner.
Identity & accountabilityEvery permanent credential turns automation into permanent exposure.
Long-lived tokens and inherited employee permissions give an agent more authority and more time than the work requires.
Authority & policyA prompt cannot approve a payment or enforce separation of duties.
Natural language intent cannot serve as a durable boundary for data, approvals, delegated authority, or consequential actions.
Authority & policyThe most consequential actions happen beneath the gateway.
An agent can spawn processes, read files, invoke syscalls, and open network connections without producing a registered tool call.
Runtime & operationsFrontier prices on routine work break the business case at scale.
Routine calls run on frontier models at frontier rates, budgets are checked after the invoice, and repeat work never moves to a cheaper model that meets the same bar.
Runtime & operationsWithout an operating layer, your most valuable workflows stay manual.
The agent may be capable. The business still cannot authorize, control, or own the outcome.
IT service management, for agents.
Follow one agent through a month-end close. Each step is a discipline your IT team already runs, rebuilt so every agent action carries identity, ownership, task-scoped authority, policy, approvals, spend, incidents, and evidence, and every close sets up a better next one.
- BuildAsset & configuration management for agents
Describe the outcome. Record builds the agent.
The job, its base, tools, and policy become one managed agent, registered with an accountable owner before it ever runs.
New agentPriya Shah · FinanceDescribe the jobClose the books every month and flag variances over $5,000OwnerPriya ShahBaseClaudePolicyMonth-end close · v12Registered with an ownerBefore it ever runs - Identity & accessAccess management for agents
It needs to post to your accounting system.
Record issues access for exactly that task, uses it on the agent’s behalf, and lets it expire. The agent never holds the credential.
Access · NetSuiteclose-agent for Priya ShahRequestedPost journal entries17:58Issued to RecordAfter policy allowed it17:58ExpiredWhen the task ended18:02Never held by the agentIssued for this task only - KnowledgeKnowledge management for agents
It doesn’t start from scratch.
It works from last quarter’s close, the chart of accounts, and past exceptions, each with its source, and only what Priya is allowed to see.
Context for this closeFinance knowledgeQ3 close playbookfinance · section 4sourceChart of accounts142 entitiessourcePrior close exceptions2 flagged last quartersource3 sources, each citedOnly what Priya may see - ToolsService catalog for agents
It needs your enterprise systems to do real work.
It draws from one governed catalog of MCP servers, APIs, and skills, scoped to this job and checked on every call.
Tools · close-agentFrom the catalogNetSuite · post journal entriesscopedBanking · read balancesread onlySlack · post to #finance-closeallowedNetSuite · delete vendoroffChecked on every callScoped to this job - ApprovalsChange management for agents
It’s about to post a $1.2M journal entry.
It pauses for the controller in Slack, Teams, or the console, and continues only after a decision, recorded with the policy that required it.
Finance CloseTeams · nowclose-agent wants to post a $1,200,000 journal entry across 12 entities.
PolicyEntries over $250,000 · v12ApproveDenyWaiting for the controllerNothing posts until someone decides - Security & policySecurity management for agents
A poisoned invoice tells it to export the customer table.
Blocked inside Record Runtime. Files, processes, and network are checked against policy outside the agent, so the block holds even if the agent goes around the gateway.
Record Runtime · run 8f2cclose-agentWrite the workbookFileallowedRun reconcile.pyProcessallowedUpload the customer tableNetwork · collect.badactor.devblockedBlocked before it ranEnforced outside the agent - Spend & smart routingFinancial management for agents
The close makes 4,000 model calls.
Routine calls go to fast models and hard ones to frontier models, the budget is checked before every call, and every dollar is attributed to the agent, team, and person.
Spend · this closeclose-agentModel spend$212of a $400 budget, checked before every callRouted to a fast model71% of callsAttributed toFinance · Priya Shah$96 saved by smart routingEstimated against one frontier model - IncidentsIncident management for agents
Mid-close, payment posting starts failing.
Record groups the failures into one incident with an owner, alerts the team in Slack, and suggests a likely cause, before anyone files a ticket.
INC-318 · postings failingP2Grouped23 failed postings, 1 agent18:21OwnerPriya ShahLikely causeAI suggestedToken scope changedOwned in 3 minutes#finance-ops alerted in Slack - Audit & evidenceAudit & compliance for agents
The auditor asks what it touched, and who approved it.
One receipt connects the person behind the agent, its identity, the policy, the access used, the approval, the cost, and the outcome.
Receipt · month-end closerc-9a41Acting forPriya Shah · FinanceAccessNetSuite · 17:58–18:02Approved byDana Reyes · 18:05Cost$212Answered from one receiptNo log archaeology - ImproveContinual improvement for agents
Next month’s close should run better than this one.
The failed postings replay in simulation, the fix is proven before Priya deploys it, and next month’s run is measured against this one. Approved runs can train a private model for the work it repeats.
close-agent · next versionAfter INC-318Failed postings replayedSimulated toolsfix passesDeployedBy Priya Shahv13Failed postingsv12 → v1323 → 0Better than last monthMeasured on live runs, check by check - Then the next run starts here.Next month’s close starts from a proven fix, with every receipt, cost, and incident from this one on the record.
Built for high-consequence work
Run any agent with control that follows every action.
Bring any harness or use Record Runtime for critical work. Record connects agents to enterprise tools, routes each call through its smart model gateway, enforces policy and runtime boundaries, and ties every action and dollar to an owner and outcome. What works becomes a private model you can put to work across your agents.
Explore the operating layerPut a real agent workflow into production—with control built in.
See how Record grants the authority an agent needs, enforces every action, and gives your team a complete record of what happened.