ConnectKnowledge & Memory

Agents that know your company and keep its secrets.

Bring your documents into one governed knowledge layer. Agents answer with their sources, and every answer is limited to what the person asking may see, so a contractor never hears what only HR should.

support-botfor Sam Ortiz · ContractorKnowledge
QuestionAre there layoffs planned for Q3?
Q3 Workforce Plan withheldHR only · outside Sam’s access
Answer1 source

I don’t have information on that. Your People partner can help with questions like this.

Contractor Handbookpeople · section 6source
No restricted data in the answerPermissions applied for Sam Ortiz
What you get
Answers with sources

Every answer points to the documents it came from, so people can check it.

Permissions follow people

An agent sees only what the person behind it is allowed to see.

Memory you control

Agents remember only what they’re asked to, and people can see and delete it.

Governed knowledge

One knowledge layer every agent can use.

Your documents in one place every agent can draw on, with the same permissions and audit trail as every other tool.

support-botfor Maya Chen
QuestionWhat is our escalation path for a P1 outage?

Page the on-call lead, open a bridge within 15 minutes, and update the status page every 30 minutes.

Escalation Playbooksupport-kb · section 2source
Incident Response Plansupport-kb · section 4source
Answer grounded in 2 sourcesPeople can check every claim
Answers with sources

Grounded answers people can check.

Agents answer from your documents and show where each answer came from, and anything outside the person’s access never reaches them.

Agent memory

Memory people can see and take back.

Agents save a memory only when they’re asked to. Each person can see what agents remember about them and delete it.

My Memory · Maya Chen3 memories
Prefers weekly summaries in TeamsSaved by support-bot · 3d agoforget
Approves refunds for EMEASaved by claims-processor · 1w agoforget
Works from the Berlin officeSaved by support-bot · 2w agoforget
Saved only when an agent is askedNothing captured behind anyone’s back
My Memory

Every memory has a source and a delete button.

See which agent saved each memory and when, and forget anything with one action.

Knowledge & Memory

Give one of your agents your company’s knowledge.

Load a collection of your documents, and we’ll connect an agent and show answers with sources and permissions applied.