ObserveMonitoring & Incidents

Know an agent is failing before your customers tell you.

Record traces every run, groups related failures into one incident with an owner, and alerts the team in Slack within minutes, with the impact and a suggested cause attached.

Refunds failingclaims-processor · since 09:13
Zendesk updates erroringsupport-bot · 5× normal
Retries tripled costsupport-bot · 09:14
INC-214P1 · open
One incidentRefunds failing for 37 customers2 agents affected
OwnerAssigned 09:16Maya Chen
Suggested causeAI suggestedToken scope changed 09:12
#ai-ops alerted in Slack · 09:16Owned 4 minutes after it began
Resolved 09:4037 refunds re-run · reopens if it returns
What you get
Nothing is a black box

Every run, step, decision, and dollar, tied to the agent and the person behind it.

Owned in minutes

Related failures arrive as one incident with an owner, not a pile of logs your customers find first.

Your definition of wrong

Detectors watch for what matters to your business, from failed tasks to prompt injection.

Every run, traced

See exactly what each agent did.

Open any run and follow every prompt, tool call, policy decision, and cost in order, tied to the agent and the person behind it.

Run · refund request #88122.4s · $0.03
Classify the requestFast model180 ms
Policy · refund under $500allowed
Stripe · refund $180Tool call620 ms
Draft the replyStandard model1.1 s
Every step on the recordTied to the agent and the person
Every run

Each step, decision, and dollar in order.

Open any run and see what the agent did, which policies applied, and what each step cost.

Detectors

Decide what “wrong” means for your business.

Built-in detectors catch failed tasks, missing knowledge, broken tools, prompt injection, and sensitive data in replies. Add your own as a pattern, a plain-English AI check, or a goal the agent should reach.

DetectorsWatching every conversation
Missing contextBuilt-in343
Prompt injectionBuilt-in6
Gives medical adviceYour plain-English check12
12 conversations flaggedCustom AI check · Compliance
Built-in and custom

Watch every conversation for what matters to you.

Catch an agent giving medical advice, missing the answer it needed, or failing the customer’s goal, and see how often it happens.

Incidents and alerts

Failures become incidents with an owner.

Related signals become one incident with its impact attached, and the owning team hears about it first in Slack or through a webhook.

Alert · high task failureSupport
When5 or more in an hour
Sends to#ai-ops in Slack
Last firedOpened INC-21409:16
Delivered and trackedThe owning team heard first
Alert rules

The right channel hears about it first.

Set a threshold and a window, send it to a Slack channel or a signed webhook, and track that every alert was delivered.

INC-214 · refunds failingP1
Opened37 failed runs grouped09:16
OwnedMaya Chen · 09:16
Fix deployedToken scope restored09:38
Resolved09:40
Closed in 24 minutesReopens automatically if it returns
Tracked to resolution

Assign, prioritize, and close the loop.

Set priority, track the fix, and reopen automatically if the problem comes back.

Monitoring & Incidents

See your agents in production, end to end.

Connect a live agent, and we’ll show its runs, its cost, and how a failure becomes an owned incident.